These terms are the agreement between you and E More Academy when you use our learning platform: how you subscribe and pay, what happens on absence or rescheduling, and what each side owes the other. Teachers' terms are shown to each teacher inside their platform account.

1. Who we are

More for Educational Services and Training, known as E More Academy, is a sole proprietorship based at Dar Salama Tower, Al Ashraf Street, Tanta, Gharbia, Egypt, legally represented by its owner, Mr Ahmed Hamza Ahmed El-Meshad. Commercial Reg.: 10530 03001 90998. Referred to below as "the Academy".

2. Accepting the terms

• Creating an account or subscribing to any subject means you accept these terms, the Privacy Policy and the Cookies Policy.
• Students under 18 use the platform with their parent's consent, and the parent is responsible for the account and for paying fees.
• If you do not accept any part of these terms, please do not use the platform.

3. Your account

• You must give accurate details and keep them up to date.
• An account is personal: only one student may attend with it, and it may not be shared or sold.
• You are responsible for keeping your password secret and for everything done from your account. Tell us at once if you suspect unauthorised use.
• We may verify identity, or a parent's status, before acting on any account request.
• A suitable device and a stable connection are your responsibility; a weak connection on your side is not a reason to repeat a class.

4. Subscriptions and groups

• The number of classes, subscription period, price, weekly time and teacher are shown on the subject or group page before you pay.
• Group times are fixed, and all students attend at the same time.
• Classes not used by the end of the subscription period lapse and do not carry over, except as set out in section 6.
• The Academy may change a group's time, merge groups or change the teacher for operational reasons, with advance notice.

5. Fees and payment

• Prices are in Egyptian pounds, and the price shown when you subscribe applies.
• Payment is in advance, by InstaPay, mobile wallet or cash at the Academy, with a photo of the receipt uploaded to the platform.
• The subscription is activated once the Academy confirms the payment has arrived.
• Any transfer fees are paid by the payer.
• Later price changes do not apply to a subscription already paid for.

6. Absence, rescheduling and freezing

Rescheduling and freeze requests are made on the platform or through our official contact channels. A request sent privately to a teacher does not count.

7. Refunds and credit

• Withdrawing before the first class: the full subscription value is returned as credit to your platform wallet.
• Withdrawing after the first class: nothing is refunded, and the same applies to absences or the end of the subscription period.
• Payments are never refunded in cash.
• If the service cannot be delivered for a reason that is not the student's fault, such as a platform failure or the teacher ending the group, the value of the classes not delivered is added as credit to your wallet.
• Wallet credit is not cash and cannot be withdrawn as cash. It can be used for subscriptions on the platform, and it expires after 6 months with no activity on the wallet (top-up, purchase or refund). We remind you 30 days and 7 days before it expires.
• No refund is due when an account is suspended for breaking these terms.

8. Conduct in class

• Respect is required between students, teachers and classmates. Abusive language or behaviour and bullying are not allowed.
• Exchanging personal phone numbers with a teacher, or arranging classes with them outside the platform, is not allowed.
• Recording a class or capturing the screen and sharing it outside the platform is not allowed.
• A parent may follow a class with their child without disrupting it.

9. Class recordings

Class recording is not currently active. When it is turned on, a clear notice appears in the room before recording starts, recordings are kept and deleted under the safeguards in the Privacy Policy, and no one may share them outside the platform.

10. Content and intellectual property

• Explanations, worksheets, tests, and the Academy's name and logo belong to the Academy or are licensed to it.
• During their subscription, a student has a personal right to use the materials for their own study, including printing a copy for themselves.
• Republishing, selling, uploading the materials to other groups or channels, or using them for commercial teaching is not allowed.
• What you upload, such as homework, remains yours, and we use it only as needed to provide the service.

11. Suspension and closing an account

• You can close your account at any time from "My account", then "Delete account", or by contacting us, following the data deletion steps, subject to section 7.
• The Academy may suspend an account at once for abusing any user, sharing materials, payment fraud, or arranging classes with a teacher outside the platform.
• For less serious breaches we send a warning and allow 7 days to put things right before suspending.

12. Availability and support

• We do our best to keep the platform available at all times; it may pause for maintenance, and we give notice where possible.
• Support is on WhatsApp at +20 100 360 6603 from 12 noon to 9 pm, or by email at marketing@emoreacademy.com.
• In events beyond our control, such as a general internet outage or official decisions, affected classes are rescheduled.

13. Limitation of liability

• We provide an educational service with due care and cannot guarantee a particular grade or result, which depends on the student's own effort.
• We are not responsible for any arrangement with, or money paid to, a teacher outside the platform.
• Our total liability never exceeds what you paid the Academy in the 12 months before the event.

14. Complaints

1. Send your complaint by WhatsApp or email as in section 12. We reply within 5 working days.
2. If it is not resolved, the Academy's management reviews it within 10 working days.
3. If it cannot be settled amicably, it goes to the courts as in section 16.

15. Changes to these terms

The Academy may change these terms. We notify you of material changes, such as prices or absence rules, by WhatsApp or a platform notification 15 days before they take effect. A subscription already paid for keeps the terms in force when it was paid.

16. Law and contact

These terms are governed by Egyptian law, and the courts of Gharbia Governorate have jurisdiction over any dispute.

See also: Privacy Policy · Cookies Policy