This policy explains what data E More Academy collects about students, parents, teachers, job applicants and everyone who contacts us, why we collect it, who we share it with, how long we keep it, and how you can exercise your rights. It should be read together with our Cookies Policy.

1. Who we are and scope

More for Educational Services and Training, trading as E More Academy, is a sole proprietorship based at Dar Salama Tower, Al-Ashraf Street, Tanta, Gharbia 31512, Egypt, registered under Commercial Registration No. 10530 03001 90998 and legally represented by its owner, Mr. Ahmed Hamza Ahmed El-Meshad ("the Academy", "we").

This policy covers our website emoreacademy.com, our learning platform platform.emoreacademy.com, our live class rooms live.emoreacademy.com, our two branches in Tanta, and our WhatsApp, Facebook and Instagram accounts (together, "the Services").

We are responsible for the personal data collected through the Services and process it in line with Egyptian Personal Data Protection Law No. 151 of 2020 and its Executive Regulations.

Our commitment in one line: we do not sell or rent your data, we show no third-party advertising inside the platform, and we never use children's data for ad targeting.

2. Definitions

• Student: the person receiving the educational service, child or adult.
• Parent: the parent or guardian who provides the data of a student under 18 and manages their account.
• Teacher: a person teaching at a branch or on the platform, in Academy groups or in their own hosted groups.
• Personal data: any data that identifies a natural person or makes them identifiable.
• Processing: any operation on data, from collecting and storing it to sharing and deleting it.
• Service provider: an outside company we rely on to run the Services, processing data only as far as we need it to.

3. Data we collect

We collect the minimum needed to deliver the service:

a) Student account

• Name, the mobile number used to sign in and receive notifications, school year, track, branch and gender.
• Password, stored as an irreversible hash that no member of staff can read.
• We do not ask students for an email address or a date of birth.

b) Parent

• Name, mobile number and the children linked to the account.
• A record of their acceptance of our terms, with their name and the date.

c) Booking requests from the website

Student and parent names, mobile number, school year, track, gender, branch, requested subjects and any note you write. We also record which button opened the booking page and which site you came from (such as Google or Facebook), to learn which parts of the website help parents, without any tracking tool.

d) Payments

We never receive bank card details. Fees are paid by InstaPay, mobile wallet or cash at a branch; we keep the amount, the date and the photo of the transfer receipt you upload, in a financial ledger that cannot be edited or deleted.

e) Learning data

Groups, subscriptions and lessons, attendance and absence, homework and photos posted by the teacher, and the teacher's notes about the student.

f) Live classes

Name, voice, video and class chat during the live broadcast only. A watermark with the student's name and the last four digits of their phone number appears over the class video to deter recording and sharing. Classes are not recorded at present; see section 6.

g) Teachers and job applicants

• Name, mobile number, governorate and city, qualification, university, previous experience, subjects and school years.
• Personal photo, work samples or CV, answers to job questions and expected salary where asked.
• Only after a teacher is accepted: both sides of their national ID card and their signed contract, uploaded through a private link we send them, never during the application. Also the wallet or account details used for payouts.

h) Conversations

Text, images and files you send us on WhatsApp, Messenger and Instagram, with your account name and public profile picture as those services provide them.

i) Technical data

IP address, browser and device type, sign-in times, a log of actions taken on accounts, your browser notification subscription if you enable it, and a random device identifier used to manage free trial lessons.

What we do not collect: no sensitive data such as health, religious, political or biometric data, and no bank card details. If such data reaches us unprompted, we delete it unless it is needed for an explicit request from you.

4. How we collect it

• Directly from you: when you create an account, book, top up, apply for a job or contact us.
• From the parent: for students under 18.
• From the teacher: attendance, homework and notes they record.
• Automatically as you use the Services: the technical data listed above.
• From Meta when you message us: your account name and public profile picture.

5. Purposes and legal bases

We take no decision affecting you based on automated processing alone, and we build no behavioural profiles for advertising.

6. Live class recordings

Live classes are not recorded at present, and we keep no audio or video recording of them. If recording is introduced later, we will update this policy before enabling it, and it will follow these rules:

Students, parents and teachers may not record a class or capture the screen and publish it outside the platform; doing so breaches our terms of use.

7. Children and parental consent

• The parent provides a minor's data and manages their account, and alone may request access, correction or deletion.
• Under 15: we process a child's data only with their parent's consent.
• 15 to 18: we rely on the parent's consent as the more protective route.
• We verify the parent with a code sent to the registered mobile number before acting on any request about a child's data.
• No advertising aimed at children, and no sharing of their data with any advertising platform.
• We ask children for no unnecessary data and do not encourage them to share family or financial details in class.

8. Teachers and payouts

• Student data in any group, including a hosted teacher's groups, remains our responsibility; the teacher sees only what their work requires.
• Teachers may not export student data or parents' numbers, or use them to make contact outside the platform for personal or commercial purposes.
• Payout data, including counted lessons, hosting fees and payout requests, is kept for accounting and audit.
• Each teacher can see their own earnings record in their account and may request a copy at any time.
• When a contract ends, the teacher's access is revoked immediately.

9. Cookies

We use strictly necessary files only, to keep you signed in, remember your language and run the platform. We use no analytics, tracking or advertising tools on the website or the platform. Names and durations are listed in our Cookies Policy.

10. Who we share data with

We do not sell, rent or trade your data. We share it only in these cases:

We never share student data with advertisers or data brokers, and we do not allow service providers to use the data for their own purposes. If the Academy merges or sells its business, data transfers to the new entity only on condition that it upholds this policy, and we will notify you well in advance.

11. Retention

12. Security

• All traffic to the website and platform is encrypted over HTTPS.
• Passwords are hashed, and management accounts require an extra verification code at sign-in.
• Access is role-based: staff see only what their work requires.
• Payment receipts and applicant photos are kept in a closed store opened only to authorised staff.
• Teachers' ID cards and contracts are kept in a locked store outside the website, viewable only by staff with hiring permission, and every view is logged with who opened it and when.
• Every money movement is recorded in a ledger that cannot be edited or deleted.
• Encrypted backups every two hours, readable only with a key held by management.

If a data breach occurs: we notify the Personal Data Protection Centre within 72 hours of becoming aware of it, and notify affected people within 3 working days where it poses a risk to them, explaining what happened, what we did and what we advise.

We ask you to choose a strong password, never share it with anyone, including our teachers and staff, and tell us immediately if you suspect unauthorised access to your account.

13. Where data is stored

Platform data is stored on a Hostinger server in Germany, encrypted backups on Google Drive, and our website runs on Hostinger servers. Wherever the data is stored, the safeguards in this policy apply to it.

14. Your rights

At any time, and without affecting how we treat you:

• Access: to know what data we hold about you and receive a copy.
• Correction: to fix inaccurate or incomplete data.
• Deletion: to ask us to delete your data, as set out in the next section.
• Withdrawing consent: at any time, without affecting what was done before.
• Objection: to a specific processing activity, or to ask us to pause it.
• Stopping promotional messages: at any time.

How to ask: message us on WhatsApp at +20 100 360 6603 or email marketing@emoreacademy.com. We may verify your identity, or your status as a parent, first, and we reply within 30 days of a complete request.

15. Data deletion requests

From your account on the platform

1. Open "My account", then "Delete account".
2. Enter the 6-digit confirmation code we send you on WhatsApp.
3. The account is deleted automatically 7 days after you confirm, and you can cancel at any time before then.

If your wallet has a balance, contact us before the deletion date to settle it. This option is available for student and parent accounts.

Or by contacting us

1. Message us on WhatsApp at +20 100 360 6603 or email marketing@emoreacademy.com with the words "Data deletion request".
2. Include your name and the phone number or account you contacted us from.
3. We verify your identity, complete the request within 7 days, and confirm to you.

What happens after deletion

• We delete your personal data, or make it no longer identify you, across your account, learning data and conversations.
• We keep only what the law requires, such as financial records for five years and the action log, and we tell you so. These records are used for no other purpose.
• You lose access to your subscriptions and remaining lessons, and the account cannot be restored.
• The data leaves our backups within 180 days at most.

Students linked to a parent: the parent requests deletion from their own account or by contacting us, and we act on it once their status is verified. A student with no linked parent can request it themselves.

16. Marketing messages

• We send offers or promotional messages only with your consent, which you can withdraw at any time.
• Promotional WhatsApp messages stop when you reply "STOP" or «إيقاف».
• Schedule, postponement, payment reminder and security messages are not promotional and continue while your account is active.
• We send no promotional messages to child student accounts; promotional contact is with the parent only.

17. Complaints

If you object to how we handle your data, contact us first at marketing@emoreacademy.com or on WhatsApp at +20 100 360 6603; we will look into it and reply within 30 days. If our answer does not satisfy you, you may complain to Egypt's Personal Data Protection Centre.

18. Governing law

This policy is governed by Egyptian law, in particular Personal Data Protection Law No. 151 of 2020 and its Executive Regulations, the Child Law, and Anti-Cybercrime Law No. 175 of 2018. The courts of Gharbia Governorate have jurisdiction over any dispute arising from it.

19. Changes to this policy

We may update this policy as our services or legal requirements change, and the latest update date appears at the top of the page. Where a change is material, such as a new purpose or a new recipient of data, we will notify you on WhatsApp or in the platform 15 days before it takes effect and ask for fresh consent where required. Previous versions are available on request.

20. Contact

Related: Cookies Policy · Platform terms of use